This Terms and Conditions document governs the use of Elementelle Online Service (the Service) including shopping and participation in promotions run by Elementelle. Please read our terms and conditions carefully, as making a purchase signifies acceptance of these terms. Products displayed on the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. For your own security and peace of mind, we cannot take orders via phone. Elementelle does not hold onto cardholder information. For full information on our privacy and security measures, please visit Privacy and Security. (linked) By submitting an order, you agree to be bound by these terms and conditions. We reserve the right to cancel orders at any time. Wholesale orders via our website will not be accepted. All promotions, sales and codes will finish on the specified date according to AEST. Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements. Amendments to orders can be made by contacting Elementelle via email. If an order has already been dispatched we will not be able to exchange the product. Order must be paid for in full prior to delivery. Orders can only be placed with Elementelle by persons with capacity to contract who are over the age of 18.
Personal information that can be used to identify you as an individual. The type of information we collect from you depends on how you use our website.
When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format.
We do not disclose personal information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. We then take the advertisement and displays it to users who are most likely to have an interest in the product or service. In order to operate the website or deliver a service we may sometimes share your personal information with a service partner. We will not otherwise disclose your personal information to other companies without your explicit consent.
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at [email protected] This information will be made available to you within 10 business days. If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at [email protected] and we will amend this record. If you wish to have your personal information deleted, please email us at [email protected] and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at [email protected] and we will do our utmost to resolve any issue. Elementelle does not have to provide a refund if you simply change your mind on a purchase, so please choose carefully. Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone or email. After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.
We use Australia Post e-parcel which takes approximately two to four days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to 4 weeks to Western Australia (AUS Post Delays). Please note Australia Post does not operate on weekends. Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Delays will mean:
provides the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.